A child’s dreams dashed due to Jetstar policy

Xavier Lane,12, is left stranded after Jetstar would not allow her to fly.
Xavier Lane,12, is left stranded after Jetstar would not allow her to fly. John Gass

XAVIER Lane's dream of studying at a performing arts school was dashed when Jetstar refused to let her board a flight from the Gold Coast yesterday.

The 12-year-old was full of excitement because she was getting on a plane to attend an audition at the Hunter School of The Performing Arts, in Newcastle, where she hoped to study music, majoring in voice.

But today she is back in school at Barkers Vale, near Nimbin, after Jetstar staff told her she was not able to board her flight because she wasn't in high school.

"The lady asked how old I was and I said I was 12," Xavier said.

"Then she asked if I was in primary school or high school."

The honest girl told staff she was in primary school and was refused passage.

"I was upset and my teacher had wasted all his time," she said.

"And mum and dad had wasted time too."

Her 78-year-old grandmother had undertaken a three hour drive from Sydney to Williamstown to meet her at the airport in order to take her to the audition.

The family say they were unaware of the policy and it took My Daily News some time to locate specific information about unaccompanied children flying.

The information can be found on page 6 of a subsection of the terms and conditions.

"It should be crystal clear," Xavier's father, Bill Lane, said.

He said there would be no difference if Xavier was in Grade 6 or Year 7, she's was still 12-years-old, Jetstar's minimum age for flying unaccompanied.

A spokesperson for Jetstar said the rules were clear and were disclosed on the website.

"We apologise for the inconvenience caused to this family however our priority is that of the child," Jetstar said.

Jetstar has since appologised to the family, refunded her airfares and said it would look at making the policy clearer.

Topics:  jetstar travel

Tweed election offers field of dreams

Pre-poll voting in the Tweed Shire Council election will continue this week.

Tweed voters eye change as candidates line up for election

Greens fight and fuss but shark nets are coming

The NSW Government has vowed to reintroduce old-style mesh shark nets to North Coast beaches.

Mesh shark nets almost certain to arrive at North Coast beaches

Killer Dreamworld conveyor belt almost drowned man

The system and ride was investigated by Workplace Queensland

Local Partners

Jake left broken-hearted by Bachelorette break-up

Jake Ellis is one of the final three bachelors on The Bachelorette.

GEORGIA chooses Lee and Matty J as her final two suitors.

MOVIE REVIEW: Doctor Strange is out there in a good way

Benedict Cumberbatch in a scene from the movie Doctor Strange.

MARVEL'S new superhero takes viewers along on his mind trip.

MOVIE REVIEW: Jack Reacher sequel falls flat

Tom Cruise in a scene from the movie Jack Reacher: Never Go Back.

THE film's title Never Go Back should serve as a warning to fans.

The Bachelor contestants find love with each other

Former Bachelor contestants Megan Marx and Tiffany Scanlon have confirmed their relationship on social media.

MEGAN Marx and Tiffany Scanlon confirm relationship on Instagram.

Liam Payne wants to wed Cheryl Fernandez-Versini

Cheryl Fernandez-Versini and Liam Payne

Liam Payne reportedly wants to marry Cheryl Fernandez-Versini

Bindi Irwin 'honoured' to make MAXIM HOT 100 list

Wildlife Warrior named among Australia's most beautiful women

Tough times in CBD: Woolies says goodbye Ipswich

Woolworths in the Ipswich Mall.Photo: Rob Williams / The Queensland Times

The last day of trading will be January 1

Look at me! Kath and Kim home up for sale

Kath and Kim from the iconic Aussie TV series.

'Crack open the Baileys and grab a box of BBQ Shapes'

How to fit 100,000 new homes on the Coast

Property, real estate, housing, suburb,  August 2016

Fitting 2m extra people in south-east Qld in 25 years a balance

Hinterland horse stud passed in for $8.25 million

UNREAL: This Maleny estate is incredible.

12-bedroom hinterland horse stud still available

Hit songwriter's Noosa mansion on market

SPECIAL PLACE: The Cintamani estate is going to tender, marketed by Tom Offermann Real Estate.

Is this Queensland's best property?

Kiwi siblings snap up Dotcom mansion for $32.5m

The new toy company owners of the Coatesville mansion want replace any controversy with positivity and fun. Photo / Barfoot and Thompson

The trio paid $32.5 million for the property in June