ACCC flooded with energy related carbon tax complaints

AUSTRALIA'S consumer watchdog received almost 2500 carbon tax-related complaints in its first 100 days.

The Australian Competition and Consumer Commission revealed on Thursday the number of complaints and inquiries about carbon pricing had dropped from about 60 to 10-15 per day.

It said the daily number had been as low as four in recent weeks.

Carbon tax complaints accounted for about 6% of the more than 43,000 complaints received by the ACCC since July 1, when the scheme came into effect.

ACCC chairman Rod Sims said 50 initial investigations and 15 in-depth investigations had been conducted.

In a speech to the Australian Food and Grocery Council this week, Mr Sims said more than 40% of the carbon-related complaints related to the energy sector.

"This is to be expected given the most prominent effect of the carbon price has been on electricity prices," Mr Sims said.

"With the first quarter electricity bills arriving in letterboxes, we expect energy complaints to continue."

Mr Sims said the refrigerant industry had also attracted a high number of complaints.

The Coalition focused on the refrigerant industry in the lead-up to and in the days after the July 1 implementation.

In investigating some of these complaints the ACCC received one administrative resolution, with a further four anticipated, and one enforceable undertaking from air-conditioning and refrigeration repair companies in relation to alleged false and misleading representations regarding the impact of the carbon tax on the price of refrigerant gas.

"We are working with the refrigerant industry to provide them with guidance to avoid making misleading statements," Mr Sims said in his speech.

Most complaints about the carbon tax were from consumers and small businesses.

Mr Sims told the grocery council the ACCC's response to carbon tax complaints had been "proportionate to the conduct".

"The low complaint levels certainly show that most businesses have acted in accordance with the law during the first 100 days of carbon price representations," Mr Sims said.

"When they have not, we have contacted them quickly and worked with them to help them comply.

"Proof of this is the more than 40 formal and informal warning letters we have sent to traders in various sectors.

We also sent out over 50 educative letters to traders providing them with information and guidance material about carbon price claims and the role of the ACCC."

A regional Queensland medical practice was among the list of companies contacted for increasing charges for fax messages that were "inappropriately linked" to carbon pricing.

Topics:  accc australian government carbon tax electricity energy environment politics

Tweed election offers field of dreams

Pre-poll voting in the Tweed Shire Council election will continue this week.

Tweed voters eye change as candidates line up for election

Greens fight and fuss but shark nets are coming

The NSW Government has vowed to reintroduce old-style mesh shark nets to North Coast beaches.

Mesh shark nets almost certain to arrive at North Coast beaches

Killer Dreamworld conveyor belt almost drowned man

The system and ride was investigated by Workplace Queensland

Local Partners

Jake left broken-hearted by Bachelorette break-up

Jake Ellis is one of the final three bachelors on The Bachelorette.

GEORGIA chooses Lee and Matty J as her final two suitors.

MOVIE REVIEW: Doctor Strange is out there in a good way

Benedict Cumberbatch in a scene from the movie Doctor Strange.

MARVEL'S new superhero takes viewers along on his mind trip.

MOVIE REVIEW: Jack Reacher sequel falls flat

Tom Cruise in a scene from the movie Jack Reacher: Never Go Back.

THE film's title Never Go Back should serve as a warning to fans.

The Bachelor contestants find love with each other

Former Bachelor contestants Megan Marx and Tiffany Scanlon have confirmed their relationship on social media.

MEGAN Marx and Tiffany Scanlon confirm relationship on Instagram.

Liam Payne wants to wed Cheryl Fernandez-Versini

Cheryl Fernandez-Versini and Liam Payne

Liam Payne reportedly wants to marry Cheryl Fernandez-Versini

Bindi Irwin 'honoured' to make MAXIM HOT 100 list

Wildlife Warrior named among Australia's most beautiful women

Tough times in CBD: Woolies says goodbye Ipswich

Woolworths in the Ipswich Mall.Photo: Rob Williams / The Queensland Times

The last day of trading will be January 1

Look at me! Kath and Kim home up for sale

Kath and Kim from the iconic Aussie TV series.

'Crack open the Baileys and grab a box of BBQ Shapes'

How to fit 100,000 new homes on the Coast

Property, real estate, housing, suburb,  August 2016

Fitting 2m extra people in south-east Qld in 25 years a balance

Hinterland horse stud passed in for $8.25 million

UNREAL: This Maleny estate is incredible.

12-bedroom hinterland horse stud still available

Hit songwriter's Noosa mansion on market

SPECIAL PLACE: The Cintamani estate is going to tender, marketed by Tom Offermann Real Estate.

Is this Queensland's best property?

Kiwi siblings snap up Dotcom mansion for $32.5m

The new toy company owners of the Coatesville mansion want replace any controversy with positivity and fun. Photo / Barfoot and Thompson

The trio paid $32.5 million for the property in June