A TEAM of researchers from Southern Cross University have used hospitality and broader management principles to look at what goes on in hospital emergency waiting rooms.
The unique study, commissioned in 2009, has made 30 recommendations covering key issues including staff communication, cultural awareness, waiting room design, safety and security.
A team of eight researchers spent 260 hours observing emergency department waiting rooms and conducted interviews with 66 staff.
The team set out to examine what actually happens during the waiting period, before the person goes through into the emergency department.
The full report and recommendations can be downloaded here. See the full story in tomorrow's Northern Star.