Beware in-app charges

Nathan Bourdon (left) with his sisters Sarah and Renae and mother Leonie, were shocked when Mrs Bourdon was charged hundreds of dollars for an Apple game download.
Nathan Bourdon (left) with his sisters Sarah and Renae and mother Leonie, were shocked when Mrs Bourdon was charged hundreds of dollars for an Apple game download. Lee Constable

WHAT do you do when playing multimedia games costs you money instead of 'lives'?

That was the question that went through Leonie Bourdon's head when her credit card statement revealed she had been charged more than $400 for an Apple game download.

Mrs Bourdon, of Eimeo, downloaded Zoo Tap 2, a free game from the Apple application store, on her eight-year-old son Nathan's iPod last Monday.

"I'm always cautious with putting my credit card details on the internet so you can imagine my surprise when I checked my statement (last Tuesday)," Mrs Bourdon said.

"About eight Apple iTunes transactions had been charged; some $78, some $48, which totalled $468.

"My first thought was that someone had hacked my (Apple iTunes) account.

"I asked Nathan and he thought he was playing with game coins... it was in fact money that was debited straight out of my credit card.

"But I hadn't given authorisation for it (or) put in my pass code."

Mrs Bourdon contacted Apple Support last Tuesday night and was told the automatic charges were in-app purchases.

An Apple Support representative talked her through the actions to disable the in-app purchases, which will prevent automatic payments being made without her authorisation.

The fault was classed as an accidental purchase and she received a full refund.

"It was cleared up in matter of three days and the money was refunded into my account by Saturday," Mrs Bourdon said.

"Apple was very helpful and supportive and they got the matter sorted. I've got no complaints with them.

"It's more so that I was debited without having to put a pass code in to authorise that transaction.

"I just want to get it out there so other people are aware of it and it doesn't happen to them."

Topics:  apple, apps, downloads, games, ipod, itunes




Local Real Estate

finda logo
Featured Real Estate
Family Home with Golf... $419,000
House 4 2 2
This home makes you feel... $525,000
House 4 2 2
Immaculately presented... $575,000
House 4 2 2
Fully Renovated - Self... $589,000
House 5 3 2

Featured Jobs

finda logo

Tweed jobs listed daily


Featured Jobs
Spirelight Brand... Tweed Heads Full Time
PA/ LEGAL SECRETARY/... Ocean Shores Full Time
Looking for a Cabinet... Tweed Heads Contract


Local Partners

LATEST DEALS AND OFFERS

Job Listings

Search for your next job now.
Learn More

Cars For Sale

Find cars for sale online now.
Learn More

Property Listings

Post an ad from $30
Learn More

Local Profile

Stay Connected

Get the news as it happens, in your inbox

You can change the newsletters you are subscribed to when you edit your profile

Edit Profile


Special Offers

Latest deals and offers

Horoscopes

Virgo

You should enjoy your work, otherwise there’s no point doing it. Being challenged and stressed is one thing, but being on the wrong path...

read more

Marketplace

Special Offers & Promotions

Compare & Save