News

Indigenous apprenticeships on offer in the Tweed

Front Tahlia Rotuma, Elissa Leighton, Mitch Armour. Back Louarna Huthnance, Kyla Wilmot, Rebecca King. Photo: John Gass / Daily News
Front Tahlia Rotuma, Elissa Leighton, Mitch Armour. Back Louarna Huthnance, Kyla Wilmot, Rebecca King. Photo: John Gass / Daily News John Gass

INDIGENOUS jobseekers can look forward to a new year full of opportunities following an Australian Government Department of Human Services announcement it has launched an Indigenous Apprentice Program for the Tweed.

The Department of Human Services is responsible for delivery of payments and services to organisations such as Centrelink, Child support and Medicare and has invited Indigenous Australians to apply for six positions within the department.

The positions on offer are with the department's Smart Centre in Tweed that was one of a network of call centres operating throughout Australia.

Indigenous employment manager Carlyn Waters said recruitment of Indigenous staff was a priority in Tweed Heads because of the large Indigenous customer base.

"It helps to ensure we're providing services that are culturally and linguistically appropriate," Ms Waters said.

Ms Waters said Indigenous staff was engaged throughout the department in a variety of roles from front counter customer service officers to managers overseeing vital service delivery programs.

Apprentice Mitch Armour said he chose the course because it was a good opportunity to help people in the community and offered a good, secure job.

"The work can be difficult at times, especially when we speak to people who don't understand our end of the business," Mr Armour said.

"It's therefore important to be confident in your approach to customers."

Course coordinator and teacher Rebecca King said it was exceptionally rewarding to see the apprentices enter the program and observe their development.

"That's why I do the job," Ms King said.

Department of Human Services communication and media adviser Ken Wilson said the 12 month apprenticeship would introduce the successful applicants to the Smart Centre environment.

The program provided extensive training in how to understand and apply legislation and government policy and showed apprentices how to deal empathetically with people over the phone to give them the best service possible.

Topics:  jobs, tweed



Join the Community.

Get your local news, your way.

Stay Connected

Update your news preferences and get the latest news delivered to your inbox.

Upmarket beach townhouse

Real Estate: 4/45 Kingscliff Street, Kingscliff NSW.

Take a look inside this stylish Kingscliff townhouse conversion

Neil Diamond tribute show to draw Kingy crowd

PARTY TIME: The Neil Diamond Super Hits Show will play at Kingscliff Bowls Club on Saturday night.

Neil Diamond spectacular to be hosted at Kingscliff Bowls Club.

Police investigate suspicious Tweed River death

Police are investigating the suspicious death of Michelle Lord after the car she was in crashed into the Tweed River east of Tumbulgum in October 2015.

Police are investigating the death of a woman in the Tweed River

Latest deals and offers


British family bashed in Thailand

Family beaten and kicked unconscious by gang in Thailand.

Family beaten and kicked unconscious by gang in Thailand.

Ben Hunt wary of Sharks Halfback

Ben Hunt of the Broncos looks to pass during the round 23 NRL match between the Brisbane Broncos and the St George Illawarra Dragons at Suncorp Stadium.

Ben Hunt talks about Cronulla's Chad Townsend.

Broncos prepare for Sharks

Defensive training session at the Broncos

Tough defensive session in preparation for Sharks game.

How a sacked real estate agent made $725k in four months

Agent is now under investigation by the industry watchdog

VIDEO: Art Deco fan pays $835,000 for Imperial Hotel

No Caption

Iconic "Impy" sold at a bargan price to bidder who loves Art Deco.

RBA warns of future apartment oversupply

Toowoomba: Crest Apartments and Burke & Wills, Ruthven Street ( view from Neil Street) Photo Bev Lacey / The Chronicle

RBA says oversupply of apartments poses risk to household finances