News

Indigenous apprenticeships on offer in the Tweed

Front Tahlia Rotuma, Elissa Leighton, Mitch Armour. Back Louarna Huthnance, Kyla Wilmot, Rebecca King. Photo: John Gass / Daily News
Front Tahlia Rotuma, Elissa Leighton, Mitch Armour. Back Louarna Huthnance, Kyla Wilmot, Rebecca King. Photo: John Gass / Daily News John Gass

INDIGENOUS jobseekers can look forward to a new year full of opportunities following an Australian Government Department of Human Services announcement it has launched an Indigenous Apprentice Program for the Tweed.

The Department of Human Services is responsible for delivery of payments and services to organisations such as Centrelink, Child support and Medicare and has invited Indigenous Australians to apply for six positions within the department.

The positions on offer are with the department's Smart Centre in Tweed that was one of a network of call centres operating throughout Australia.

Indigenous employment manager Carlyn Waters said recruitment of Indigenous staff was a priority in Tweed Heads because of the large Indigenous customer base.

"It helps to ensure we're providing services that are culturally and linguistically appropriate," Ms Waters said.

Ms Waters said Indigenous staff was engaged throughout the department in a variety of roles from front counter customer service officers to managers overseeing vital service delivery programs.

Apprentice Mitch Armour said he chose the course because it was a good opportunity to help people in the community and offered a good, secure job.

"The work can be difficult at times, especially when we speak to people who don't understand our end of the business," Mr Armour said.

"It's therefore important to be confident in your approach to customers."

Course coordinator and teacher Rebecca King said it was exceptionally rewarding to see the apprentices enter the program and observe their development.

"That's why I do the job," Ms King said.

Department of Human Services communication and media adviser Ken Wilson said the 12 month apprenticeship would introduce the successful applicants to the Smart Centre environment.

The program provided extensive training in how to understand and apply legislation and government policy and showed apprentices how to deal empathetically with people over the phone to give them the best service possible.

Topics:  jobs, tweed



Surfer's shark tale: 'That's when it's come straight at me'

Pictured at Kingscliff this morning Rodney Clark has survived a Great White encounter.

"I lost sight of my son because a wave hit him"

Sleeping rough for Fred's Place

ALL RUGGED UP: From left, Lenny McLennan, Jason McDonald, Gerard Robinson, Gordon Rhodes and Stuart Burrows prepare for Fred's Place Sleep Out.

Tweed locals show support for homeless by sleeping outside in boxes.

Latest deals and offers

Matt Damon is taking a break from acting

Matt Damon is taking a break to spend time with his family

Police foiled terrifying 1m plot to kidnap Katie Price

Police foiled a £1 million plot to kidnap Katie Price and her family

Kristen Bell's baby confession

Kristen Bell once pretended to be asleep when her baby woke up early

Babylon 5's Jerry Doyle has died

Jerry Doyle has died from unknown causes at the age of 60

Mum driver heroically ignores hilarious lip-syncing son

Hilarious moves while Mum concentrates on the road.

IF IT takes a village to raise a child, why aren't they driving?

Twitter adds dancing David Brent emoji

Ricky Gervais's character has its own emoji now

You can own this Queensland town for just $1

Yelarbon

Unprecedented auction of town's business centre with no reserve

Work starts on $15M Caloundra apartment building

Turning the first sod at the Aqua View Apartments site in Kings Beach are (from left) husband-and-wife developers Alex Yuan and Stella Sun with construction company Tomkins director Mike Tomkins and Councillor Tim Dwyer.

Developers excited about addition to Kings Beach skyline

Plans revealed for 1500-lot 'master-planned community'

Precinct will be bounded by Boundary St and Shoesmith Rd

Ecco Ripley sales run sparks prime release

MOVING IN: Sekisui House has announced the release of more residential blocks at Ecco Ripley.

Sekisui House is preparing to unveil more land at Ecco Ripley

Massive residential 9-storey high-rise hit by delays

An artist’s impression of the eight-storey-high apartment complex that Bernoth Holdings wants to build in South Toowoomba, next to the City Golf Club.

Developer struggles to get approved high-rise development started