Airport ease in the bag

GOLD Coast Airport has opened a new check-in and baggage system as part of its ongoing $100 million terminal redevelopment.

The sophisticated baggage system has been built on a mezzanine floor above the main terminal, creating more floor space in the terminal.

GCA chief operating officer, Paul Donovan, said more than $10 million had been invested in getting luggage to and from aircraft safely and quickly, and the new baggage and check-in systems would speed things up for passengers, and the airlines.

“We've installed common user check-in counters which means all the airlines can use any area instead of having designated counters, which means passengers can be checked in on any counter,” Mr Donovan said.

“The first flight to use it checked in 143 passengers in eight minutes.”

Mr Donovan said Gold Coast Airport was now the sixth busiest in Australia.

“We've gone from a terminal of 13,000 square metres to a terminal of 28,000 and we're handling nearly five million passengers a year and this redevelopment gives us the capacity to grow that business,” he said.

The airport has also recruited Japanese liaison officers, nicknamed J-Los.

“We put on a concierge desk for arriving international passengers so when they come out they don't wonder where they have to go, there's a point of contact, we speak their language and understand their customs,” Mr Donovan said.

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