Council's rate-pay bug fixed

THE ANZ bank has fixed a computer glitch which was discourag- ing Tweed property owners from paying their council rates bills by phone. Both Tweed Shire Council and the ANZ said yesterday the glitch, which had been bugging the B-Pay telephone bill-paying service for weeks, had been overcome. The sudden action followed a% story in the Tweed Daily News on the problem yesterday. A bank spokeswoman yesterday --------------- --------------- apologised, saying the bank recog- nised the inconvenience. She said B-Pay biller-codes were recycled when a business no longer needed a code. B-Pay had given the council the code previously used by Kiama Lodge, a motel on the NSW south coast. But the ANZ bank's computer sys- --------------- --------------- tem had not updated that informa- tion, even though the payments were correctly going through to the council. "We are currently investigating why this issue occurred to ensure that it cannot happen again," the ANZ spokeswoman said. "It appears this issue was first brought to ANZ's attention by --------------- --------------- Tweed Shire Council last week." Earlier, some Tweed ratepayers found when they tried to use the much-vaunted B-Pay telephone banking service they received a message that the payment was go- ing to Kiama Lodge. On Monday, the council's technol- ogy and corporate services director Tony Green assured ratepayers the council was still receiving the mo- ney, and said only ANZ customers appeared to be affected. Yesterday the council said many others who had accounts with credit unions that dealt with the ANZ --------------- --------------- banking group may also have been affected. The council said it had been asking the ANZ to rectify the problem. But Robert Parkinson, from Vic- toria, who alerted the Tweed Daily News to the problem after trying to pay rates on his Tweed property said he was not an ANZ customer. Mr Parkinson said he would not be making any payment by B-Pay until the problem was fixed. "Council have emailed us and say that the matter is fixed or will be shortly, however, I cannot and will not make a payment to this shire by B-Pay under these circumstances until the Kiama Lodge message is removed and Tweed Shire Council message inserted," he said. "To make a payment while the Kiama Lodge message is there means that we could be, knowingly, making a payment to Kiama Lodge despite council saying the oppo- site," Mr Parkinson said.



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