Mental health care concern
A GROUP looking out for the carers of mental health sufferers on the Tweed have called for feedback on a new phone line that takes the personal care away from treating patients.
The Tweed Valley Mental Health Carers Network is concerned about a new mental health access line, which services patients from Grafton to the border.
Mental health professionals are forced to decide over the phone what action must be taken when a patient calls up.
Carers Network co-ordinator June Saville said there was the potential for problems with the system because of its lack of personal care.
"This is a triage service and we hope it works well because if patients are left hanging there without help it could be a matter of life or death," she said.
"It is important to keep an eye on it. Triage services are usually done face-to-face."
She said the network would keep an open mind on the new service, which has provided mental health sufferers with a few bonuses.
"It is a 24-hour service and we have never had that before, except through the emergency room at the hospital," she said.
"We want to confidentially hear the positives and negatives from the people who use this to keep an eye on it."
Contact the Tweed Valley Mental Health Carers Network on 07 5506 7336.