Small print cuts out flood claim
By GENEVIEVE ALLPASS
A CABARITA couple who lost thousands of dollars worth of household goods in the June 30 Tweed flood has given up waiting for their insurance pay-out. Left out in the cold by his insurance company, Paul Ca- farella is so stressed he can- not bear to keep fighting for his money. Mr Cafarella, 68, has been insured by the company, which is one of the biggest in the country, for at least 20 years and believes his loyalty means nothing to them. "They got us on the word- ing," he said. "They said what happened on June 30 was not consid- ered a flash flood, describing it as a river flood." The report stated the Cloth- iers and Reserve creeks have mixed with rainwater run-off which meant the damage was as a result of a combination of factors which fell outside the scope of Mr Cafarella's in- surance policy. "We haven't even got a creek near us," he said. "They've got it worded in every way and you just can't get the insurance out of them." The Cafarellas said they have spent the last two months phoning the assessor who in turn said they were to phone the claims depart- ment who gave them a num- ber for a woman in Western Australia where they were again turned around to call
the assessor, who again said to call the claims department. "They could have stopped the agony and said from the beginning they wouldn't pay," Mrs Cafarella said. "You can only take so much and at our age we
shouldn't have this extra stress in our lives." The couple only claimed for under $7000 because Mr Ca- farella, in having to wait so long for assistance, decided to fix almost all of the damage to the house himself.