General manager Mike Rayner says the council have learnt a lot about customer service since opening a customer contact centre last year.
General manager Mike Rayner says the council have learnt a lot about customer service since opening a customer contact centre last year. John Gass

Council aims for top service

RESIDENTS can now view an updated version of what should be expected when dealing with Tweed Shire Council in terms of customer service.

The council's updated customer service charter is the foundation for the council to monitor its levels and standards of customer service for best practice.

A Customer Contact Centre was opened mid last year to provide a "one-stop shop" to resolve the majority of customer enquiries at the first point of contact.

General manager Mike Rayner said the centre had been great in linking the council and the updated charter incorporates many things they have learnt in its implementation phase.

The updated charter is on exhibition until May 1 and can be viewed on the council's website, at council offices and local libraries.

How would you rate your the council's customer service? Leave your comments below.



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