Ergon Energy customers targeted by email phishing scam
ERGON Energy customers are being targeted with phishing emails seeking personal information and payment of bogus electricity accounts.
Ergon's group manager retail service channels Brett Milne said customers in North Queensland and the Toowoomba areas had received emails from a company called Pacific Gas and Electric in the past few days.
"These customers knew the emails were a scam and rang to alert Ergon. There are probably substantially more customers who've also received the same email," Mr Milne said.
"To my knowledge there is no such electricity retailer as Pacific Gas and Electric offering services in regional Queensland."
Mr Milne said the emails were designed to seek credit card and personal information for fraudulent use.
"Phishing emails aren't about buying something. They try to lure you by clicking on a link and entering your account and password information, which can then be used for financial gain," he said.
"Our advice is never give out personal information over the phone or by email to people and or companies you don't know."
Mr Milne said customers receiving the emails should not respond directly, but should call the Office of Fair Trading hotline on 13 74 68 or contact them via the website www.fairtrading.qld.gov.au, or the Australian Competition and Consumer Commission on 1300 302 502 or www.scamwatch.gov.au.