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Ivory Tavern gets new managers

Neil Dickinson, Shannon Smith and Claud Mongifesta are the new managers of the Ivory Tavern.
Neil Dickinson, Shannon Smith and Claud Mongifesta are the new managers of the Ivory Tavern. John Gass

THE new managers of the Ivory Tavern want to get back to basics and deliver good customer service.

Neil Dickinson has owned the pub since it was build in 2006 but has only recently taken over management with Cairns hotelier Claud Mangifesta.

Both men have more than 60 years of hotel experience, with Mr Dickinson having built clubs in Brisbane since the 1990s.

Mr Dickinson said the tavern was changing to attract more of the family and business crowds.

One of the first changes was to the kitchen with a new chef and an a-la-carte dining experience.

"We are going to change a bit with more table service," Mr Dickinson said.

"We really need to get back to some basics back to where we all started."

The basics include customer service that is second to none.

Mr Dickinson said he would like to be more involved in the business and had even completed a responsible service of alcohol course.

"They don't let me behind the bar all that often," he said.

Mr Mangifesta said he started in the hotel industry after providing sound advice to a well-known family in the industry.

"I was a drinker at the local pub," Mr Mangifesta said.

"Old missus Kelly (Kelly's Hotel, South Brisbane) got sick of me telling her how to run a pub so she got me to run it."

Mr Mangifesta worked for the Kellys for years after his unusual introduction into the industry.

Topics:  ivory tavern



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