Locals are secret to success
JULIE-ANNE Lean knows how important it is to look after local customers.
She’s been doing it for six years and it’s worked.
The savvy business-woman first opened the Coolangatta Coffee Club franchise in 2005 when the tourist destination was re- developing.
With the help of her partner Russell Billson she has since taken over the Tweed and Mermaid Wat-ers stores, and believes the area can only continue to grow.
“Between the three stores it keeps us really busy,” Ms Lean said.
“Everyone seems to enjoy the beachside dining aspect.”
And it’s this beachside location she believes keeps the balance between a busy business and a relaxing lifestyle.
“We have a really div-erse population and there’s always events and always something happening,” Ms Lean said.
“But we love it here. I’ve been coming here since I was a child. I’m originally from Sydney and I know people like me are moving here every day.”
Ms Lean said the most important tools for making a business successful were customers and staff.
“You’re always going to get tourist influx, but your locals are your bread and butter,” she said.
“I know my locals’ orders and I know what they like, and when they come in they appreciate that.
“It is so important to be hands-on and to make sure your staff are on the same wavelength as you when it comes to what you expect in customer service.”