National prize gives Glenn a charge
AFTER just two-and-a-half years as a Battery World franchisee Glenn Shenton has won the retail group's Operations Excellence award.
Mr Shenton owns the Tweed Heads and Burleigh Battery World franchises and was shocked to have beaten more than 75 other outlets from around the country.
“I was a bit surprised, but I do run my business well,” he said.
Mr Shenton said the regular feedback from Battery World management helped him monitor the success of his business.
“Reviews are taken
every quarter,” he said.
“We have mystery shoppers and they have a whole list of criteria. It gleans whether your staff are doing what they should.”
Mr Shenton has doubled the turnover of his stores since taking over the
“I think that is symbolic of the Tweed area. It's growing, and once people have come to us they come back because they're coming to an expert,” he said.
Mr Shenton said staff should always be consid- ered the most valuable asset to any business.
“My philosophy is that I work on the business, not in it,” he said.
“Most of my staff have been here for years.
“People know they're coming to an expert.”
Franchisees from all 76 stores met this month for the group's annual conference where the awards were presented.
Battery World general manager John Pascoe said the awards helped show appreciation to franchisees who had helped Battery World grow through their commitment to the business.