Matthew Bruggemann holds his newborn daughter Lillian. He is angry about service he received from Toowoomba Regional Council customer service centre.
Matthew Bruggemann holds his newborn daughter Lillian. He is angry about service he received from Toowoomba Regional Council customer service centre. Stuart Cumming

Parking ticket puts dampener on special day

A MINOR parking error has snowballed into a major dampener on what was a very special day for Matthew Bruggemann and his family.

Mr Bruggemann is angry about the uncompromising attitude of the Toowoomba Regional Council customer service officer he encountered after receiving a parking ticket while picking up his wife and newborn daughter from Toowoomba Hospital.

He arrived at his car in Joyce St with his wife and three-day old daughter Lillian on Friday to find a parking ticket being applied to the windscreen.

Their vehicle was about 20 minutes over the two-hour limit.

"I was running late and I couldn't rush my wife," Mr Bruggemann said.

After remonstrating with the parking inspector for short while he took advice to attend council's Little St customer service centre to explain his case.

The response he got from the woman at the desk angered him.

"She said 'well giving birth isn't a medical emergency'.

He said he asked to speak with someone from the parking department but was told it would do no good.

"It was just when she started being smug about it.

"I admit I was in the wrong but it is just more the emotional thing.

"A wonderful, joyous occasion flattened with a $55 parking fine."

Toowoomba Regional Council was contacted for comment outside business hours and is yet to respond.



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