Police calls crossed by line repair
PEOPLE calling Tweed Heads police were left scratching their heads yesterday when the voice on the other end of the line answered with “Byron Bay police”.
All calls to Tweed Heads police were diverted to Byron Bay yesterday morning after the station's phone lines crashed.
The problem affected all incoming calls, which had to be re-directed for about four hours.
Emergency calls to Triple 0 were not interrupted, as they are not connected to the police station.
A Telstra spokeswoman said the phone lines were interrupted due to maintenance works near the Tweed Heads police station and courthouse.
“Planned maintenance was being carried out in the vicinity of the courthouse and police station,” she said. “We had full approval for the work that was being done and we had to do it within a certain time frame.”
The spokeswoman said the maintenance was carried out between 6am and 8am.
Tweed/Byron Police duty officer Inspector Greg Jago yesterday said calls were diverted to ensure officers could still be reached.
“There is a fault with the incoming telephone lines which Telstra is trying to rectify,” Insp Jago said. “All the phone lines are diverted to Byron Bay police, so community members are still able to contact police.”
Inspector Jim Kain said once Byron police took the calls they used other methods to contact Tweed. “There were no communication problems because we have plenty of internal systems for them to contact us,” he said.