North Coast Area Health Service chief executive Chris Crawford is happy with the latest patient satisfaction results.
North Coast Area Health Service chief executive Chris Crawford is happy with the latest patient satisfaction results.

Service in good health

NORTH Coast Area Health Service has received a glowing report card for patient care in a new state survey.

The health service, which operates Tweed and Murwillumbah hospitals, received top accolades in the New South Wales Health 2009 Patient Survey released this week.

NCAHS topped the state’s nine other health services with a 91.5 per cent rating of people who received public health care on the North Coast and rated their experience positively.

The state average was 90.7 per cent.

NCAHS chief executive Chris Crawford said he was delighted with the findings.

“This thorough evaluation by an objective research organisation proved beyond doubt that the great majority of people who receive public health care from North Coast Health facilities have a very good experience,” Mr Crawford said.

“While I am very pleased with the feedback, I can assure the community we will not be resting on our laurels. That is why we strive to continuously improve.”

Further results showed the NCAHS topped the advocacy rating with 70 per cent of patients who would definitely recommend the health service to friends and family.

It also received more patients (40.1 per cent) to rate the care in the area as “excellent” than in any other health service.

Tweed Hospital also topped the state in overnight inpatients, with a 94.4 per cent satisfaction rating.

Deputy premier and health minister Carmel Tebbutt commended the health service on the findings and attributed credit to its 6000 strong staff. The report was based on survey results of 77,967 patients from February.
The facts

• 91.5 per cent of patients who received public health care on the North Coast rated their experience positively, above the state average.

• Tweed Hospital received 94.4 per cent satisfaction rating.

• 40.1 per cent of patients rated the care in NCAHS as ‘excellent’, more than any other health service.

40.1 per cent of patients rated the care in NCAHS as ‘excellent’, more than any other health service.



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