Natasha Sheppard in her Banora Point home.
Natasha Sheppard in her Banora Point home. Alina Rylko

Sewage ordeal a stinker

A BANORA Point family was forced to endure a horror ordeal when a blocked sewerage pipe spewed the “town’s faeces” into their home.

Natasha Sheppard said the “flood of faecal matter” and other waste products began flooding her home early last Saturday morning.

“There was a sea of toilet paper, tampons and poo,” Ms Sheppard said.

“I was just crying. There was rugs, towels, bathmats covered in faeces. It went all through the house.”

The mother of three, who is gravely ill, made an urgent plea for help to the NSW Department of Housing, which owns the home, resulting in a plumber visiting about an hour later.

Natasha Sheppard in her Banora Point home.
Natasha Sheppard in her Banora Point home. Alina Rylko

However, after locating a blockage which caused the problem on a neighbouring property and helping to lift carpets from the children’s bedrooms, the plumber left, leaving Ms Sheppard to cope with the mess on her own.

Ms Sheppard, who requires regular dialysis treatment, was forced to clean up the sewage herself, with the help of her carer.

Tweed Shire Council waste water manager Anthony Burnham said professional cleaners were the responsibility of NSW Housing.

“Unfortunately, for whatever reason the contracted cleaners did not arrive until Monday morning,” Mr Burnham said.

He said council would contribute to the cost of the carpet replacement.



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