Robins Kitchen will trade until Christmas Eve
Robins Kitchen will trade until Christmas Eve

Tweed Robins Kitchen to close on Christmas Eve

TWEED Robins Kitchen is open for business despite this week's announcement the kitchenware retailer is likely to shut up shop on Christmas Eve.

However, customers with lay-bys and vouchers are now considered unsecured creditors, according to an FAQ sheet posted on the Robin's Kitchen website they will not be able to redeem their goods.

The Directors of Lineville Pty Ltd, have appointed John Park, Kelly Trenfield and Quentin Olde of FTI Consulting as Voluntary Administrators.

Robin's Kitchen operates 36 stores in Queensland, 18 in New South Wales and one in the ACT, and employs about 300 staff.

The administrators say they are reviewing the financial status of the whole of business of Robin's Kitchens including potentially restructuring and selling the business or, in the alternative, an orderly wind down.

Their early view is that all stores will remain open until at least Christmas Eve.

"We acknowledge that the timing of voluntary administration so close to Christmas is going to create additional uncertainty for employees and customers, which is difficult and unfortunate for

all. It is our intention to work with all parties in an effort to minimise this impact where possible,"Mr Park said.

A telephone hotline has been established at 1800 307 717 for consumers and other stakeholders.



  • I have a Robin's Kitchen gift voucher. Can I still use it?

Unfortunately, it can no longer be used. While this is disappointing for you and for the Administrators, gift voucher holders are categorised under most relevant state and federal laws as unsecured creditors. The company will therefore be unable to accept gift vouchers.

  • I have an item on lay-by. Am I still able to pay it off and get my item?

Lay-bys are similar in status to gift vouchers, and therefore customers with lay-bys are also categorised as unsecured creditors. This means the company will be unable to honour the lay-by or provide you with a refund for money paid to date.

  • I have had an item on lay-by for some time and I've almost paid it off. What happens now?

Regrettably customers who have lay-bys with differing amounts owing or paid are treated exactly the same under the relevant state and federal laws. As a result, the company will not be able to honour the lay-by or provide you with a refund.

  • Can't I simply go to my local store and get my item from the shelf?

No. Goods currently held in each store are for sale to retail customers, not for lay-by. The stock in each store will be sold to raise funds to pay employee entitlements and secured creditors. Stock cannot be used to honour lay-by or gift vouchers.

  • I paid the deposit for my lay-by by credit card? Can I get a refund?

In the first instance you should contact your credit card provider and discuss the matter directly with them, particularly in relation to whether you can claim on purchasers insurance.

  • What happens to my online order?

The Voluntary Administrators of Robins Kitchen are currently assessing the ongoing operations of the online ordering facility. Orders that were lodged before the company was placed in voluntary administration and have not yet been dispatched will not be honoured.

  • I've heard of instances where retailers in this position will honour a percentage of the face value a gift voucher if the customer makes up the rest of the purchase in cash. Is this something you are considering?

No. All holders of gift vouchers and lay-bys will be treated the same and will become unsecured creditors.

  • What happens if I have a warranty issue with goods bought previously?

You should contact the manufacturer directly.

  • What is voluntary administration?

Voluntary administration is an insolvency regime where the directors of a financially troubled company or a secured creditor with a charge over most of the company's assets appoint an external administrator called a 'Voluntary Administrator'. The role of the Voluntary Administrator is to investigate the company's affairs, to report to creditors and to recommend to creditors whether the company should enter into a deed of company arrangement, go into liquidation or be returned to the directors.A Voluntary Administrator is usually appointed by a company's directors, after they decide that the company is insolvent or likely to become insolvent. Less commonly, a voluntary administrator may be appointed by a liquidator, provisional liquidator, or a secured creditor.

Source: Australian Securities and Investments Commission

Topics: business, liquidation, retail, robins kitchen

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